Head of commercials (Confidential Role)

Commercial Strategy & Revenue Growth

• Develop and execute the company's commercial strategy to drive revenue growth across global markets.
• Lead the go-to-market (GTM) strategy for Cloudify's unified integration and payment platform.
• Identify new business opportunities, market segments, and revenue channels.
• Define and implement pricing, packaging, and positioning strategies.
• Establish short-term and long-term growth plans aligned with company objectives.
• Monitor industry trends, customer needs, and competitive developments.

Sales Leadership

• Build, lead, mentor, and scale a high-performing sales organization.
• Manage the complete sales cycle from lead generation to deal closure.
• Establish sales processes, forecasting methodologies, and pipeline management frameworks.
• Drive new customer acquisition and account expansion initiatives.
• Develop enterprise sales strategies for large-scale customer acquisition.
• Ensure achievement of monthly, quarterly, and annual sales targets.

Customer Success & Retention

• Collaborate with Customer Success teams to maximize customer satisfaction and retention.
• Develop customer lifecycle strategies focused on renewals and upselling opportunities.
• Improve customer engagement and reduce churn rates.
• Monitor customer feedback and implement improvements.

Strategic Partnerships

• Establish and manage strategic alliances with:
  • E-commerce platforms
  • Accounting software providers
  • Payment gateway providers
  • Technology partners
  • Channel and reseller partners
• Negotiate partnership agreements and commercial terms.
• Identify co-marketing and co-selling opportunities.
• Expand the company's ecosystem and market reach.

Market Intelligence & Competitive Analysis

• Monitor competitors including:
  • A2X
  • Synder
  • IEX
  • Sharespine
  • Webgility
  • Other emerging integration platforms
• Conduct market research and customer analysis.
• Identify market gaps and product positioning opportunities.
• Provide strategic recommendations to senior leadership.

Cross-Functional Collaboration

• Work closely with Product, Marketing, Engineering, and Customer Success teams.
• Align commercial strategies with product roadmaps.
• Support product launches and feature adoption initiatives.
• Ensure consistent messaging and value proposition across all channels.

Performance Management & Reporting

• Define commercial KPIs and performance metrics.
• Track revenue growth, customer acquisition, retention, and partnership performance.
• Prepare executive-level reports and business reviews.
• Forecast revenue and provide business insights to leadership.

Team Leadership

• Recruit, develop, and retain top commercial talent.
• Establish a high-performance culture focused on accountability and results.
• Provide coaching, mentoring, and career development support.
• Promote collaboration across teams and departments.