.svg)
.svg)
 (1).svg)
.svg)
.svg)
Front Desk Executive
Front Desk Executive
22
Alappuzha
Job Views:
Skills:
Key Responsibilities
Welcome walk-in guests with a courteous and professional approach.
Manage bookings through reservation platforms, phone calls, emails, and online portals.
Handle guest check-in and check-out processes efficiently.
Maintain accurate guest records, room availability logs, and reservation systems.
Coordinate with housekeeping, maintenance, and F&B teams to fulfill guest requests.
Supervise housekeeping staff when required and ensure rooms meet quality standards.
Address and resolve guest concerns or room-related issues promptly and professionally.
Provide local sightseeing information and assist with travel or experience arrangements.
Upsell rooms, packages, F&B services, and resort experiences to maximize revenue.
Ensure the front desk and lobby area remain clean, organized, and presentable at all times.
Prepare daily occupancy reports and maintain basic administrative records.
Key Competencies (Knowledge, Skills, Attitude & Behavior)
Strong attention to detail across all guest interactions.
Good product knowledge of rooms, F&B, resort facilities, activities, and local tourist attractions.
Revenue-focused mindset with the ability to upsell services and packages.
Effective problem-solving and decision-making skills.
Professional grooming, hygiene, and personal presentation.
Team-oriented with willingness to support multiple departments.
Ability to remain calm, courteous, and composed during peak operations or guest complaints.
Created Date: 2025-12-31
End Date: 2026-02-28
0Salary: 12000
Industry: Hospitality
Openings: 1
Primary Responsibilities :
Job Title: Front Desk Executive
Location: Alappuzha, Kerala
Salary: Up to ₹12,000 per month
Job Purpose
To deliver warm and professional hospitality to all guests, manage front desk and reservation operations, coordinate room readiness and guest services, and ensure the smooth day-to-day functioning of the resort.
Languages Known
English
Hindi
Malayalam
Desired Skills:
Key Responsibilities
Welcome walk-in guests with a courteous and professional approach.
Manage bookings through reservation platforms, phone calls, emails, and online portals.
Handle guest check-in and check-out processes efficiently.
Maintain accurate guest records, room availability logs, and reservation systems.
Coordinate with housekeeping, maintenance, and F&B teams to fulfill guest requests.
Supervise housekeeping staff when required and ensure rooms meet quality standards.
Address and resolve guest concerns or room-related issues promptly and professionally.
Provide local sightseeing information and assist with travel or experience arrangements.
Upsell rooms, packages, F&B services, and resort experiences to maximize revenue.
Ensure the front desk and lobby area remain clean, organized, and presentable at all times.
Prepare daily occupancy reports and maintain basic administrative records.
Key Competencies (Knowledge, Skills, Attitude & Behavior)
Strong attention to detail across all guest interactions.
Good product knowledge of rooms, F&B, resort facilities, activities, and local tourist attractions.
Revenue-focused mindset with the ability to upsell services and packages.
Effective problem-solving and decision-making skills.
Professional grooming, hygiene, and personal presentation.
Team-oriented with willingness to support multiple departments.
Ability to remain calm, courteous, and composed during peak operations or guest complaints.
Experience Requirements:
Key Responsibilities
Welcome walk-in guests with a courteous and professional approach.
Manage bookings through reservation platforms, phone calls, emails, and online portals.
Handle guest check-in and check-out processes efficiently.
Maintain accurate guest records, room availability logs, and reservation systems.
Coordinate with housekeeping, maintenance, and F&B teams to fulfill guest requests.
Supervise housekeeping staff when required and ensure rooms meet quality standards.
Address and resolve guest concerns or room-related issues promptly and professionally.
Provide local sightseeing information and assist with travel or experience arrangements.
Upsell rooms, packages, F&B services, and resort experiences to maximize revenue.
Ensure the front desk and lobby area remain clean, organized, and presentable at all times.
Prepare daily occupancy reports and maintain basic administrative records.
Key Competencies (Knowledge, Skills, Attitude & Behavior)
Strong attention to detail across all guest interactions.
Good product knowledge of rooms, F&B, resort facilities, activities, and local tourist attractions.
Revenue-focused mindset with the ability to upsell services and packages.
Effective problem-solving and decision-making skills.
Professional grooming, hygiene, and personal presentation.
Team-oriented with willingness to support multiple departments.
Ability to remain calm, courteous, and composed during peak operations or guest complaints.