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Customer Success Prosthetist & Orthotist
Customer Success Prosthetist & Orthotist
22
Gurgaon
Job Views:
Created Date: 2026-03-28
End Date: 2026-08-26
Experience: 1 - 2 years
Salary: 600000
Industry: Pharma
Openings: 1
Primary Responsibilities :
Job Description
Job Title: Customer Success Prosthetist & Orthotist
Employment Type: Full-Time
Location: [Specify Location]
Salary: ₹3.25 – ₹6 LPA (Negotiable)
Position Overview
The Customer Success Prosthetist & Orthotist plays a critical frontline role in delivering exceptional patient care and ensuring a seamless customer experience. This role involves supporting prosthetic delivery, training customer staff, and ensuring adherence to standardized clinical and operational processes.
You will act as a bridge between patients, clients, and internal teams, ensuring high service quality, successful outcomes, and continuous improvement through feedback and collaboration.
Required Qualifications
- Bachelor’s or Master’s degree in Prosthetics & Orthotics or relevant engineering discipline
- 0–2 years of experience in a clinical or customer-facing healthcare role
- Strong understanding of prosthetics and orthotics processes
Key Skills & Competencies
- Excellent verbal and written communication skills
- Strong empathy and ability to build rapport with patients
- Problem-solving mindset with attention to detail
- Ability to work in field conditions across diverse locations
- Strong coordination and teamwork skills
- Adaptability and customer-focused approach
Preferred Qualifications
- Experience in fabrication of laminated sockets, pin-type sockets, and soft inserts
Experience Requirements:
Key Responsibilities
- Facilitate onboarding and provide digital workflow training to customer-side staff and site trainees
- Guide patients through prosthetic fitting, including usage and care instructions
- Coordinate with clinicians, technicians, and stakeholders to ensure timely service delivery
- Provide support for troubleshooting digital prosthetic fabrication and delivery issues
- Assist with patient follow-ups and outcome assessments
- Ensure adherence to SOPs across clinical, production, and operational processes
- Act as the on-ground escalation point for service or operational challenges
- Monitor device usage and collect patient/customer feedback
- Maintain accurate and complete documentation of all patient interactions and processes
- Support account expansion opportunities and customer retention initiatives