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Customer Support Associate (Technical / Demo)
Customer Support Associate (Technical / Demo)
22
Amravati
Job Views:
Created Date: 2026-05-14
End Date: 2026-07-12
0Salary: 35000
Industry: legal
Openings: 2
Primary Responsibilities :
Job Title: Customer Support Associate (Technical / Demo)
Job Location: Mumbai (Hybrid)
Experience Required: 0–2 years
Number of Openings: 2
Salary: ₹25,000 – ₹35,000 per month
Job Summary:
We are looking for a Customer Support Associate (Technical/Demo) to assist customers by providing product support, resolving technical queries, and conducting product demonstrations. The role requires strong communication skills and a basic understanding of technical tools/products.
Experience Requirements:
Key Responsibilities:
- Provide timely support to customers via calls, emails, or chat
- Conduct product demos and explain features to clients
- Assist users in resolving technical or product-related issues
- Understand customer requirements and guide them effectively
- Maintain records of customer interactions and issues
- Coordinate with internal technical teams for escalations
- Ensure high customer satisfaction and service quality
Requirements:
- 0–2 years of experience in customer support or technical support roles
- Good communication and presentation skills
- Basic technical understanding of software/tools
- Comfortable with hybrid work setup
- Problem-solving attitude and customer-focused mindset
Preferred Skills:
- Experience in handling demos or product walkthroughs
- Ability to explain technical concepts in simple terms
Strong interpersonal and multitasking skills