Content Operations Manager – Gaming Platform (Remote)

Key Responsibilities

Team Leadership & Management

Conduct regular 1:1 meetings with team leads

Set KPIs, quality standards, and performance expectations

Identify high performers and support career development

Manage workload allocation and team capacity planning

Resolve operational escalations and workflow issues

Deliver weekly team performance and operations updates

Build a culture of ownership, accountability, and collaboration

QA Testing Operations

Manage QA testing operations end-to-end

Ensure testing coverage and workflow efficiency

Track testing metrics and performance improvements

Improve testing SOPs, documentation, and quality checkpoints

Maintain high-quality testing standards across projects

Interactive Maps Operations

Oversee map production pipelines from creation to publication

Prioritize game selection and production schedules

Standardize map pin templates and operational guidelines

Monitor production metrics and improve output quality

Ensure maps are user-friendly and launched with quality standards

People Operations

Support hiring, onboarding, and contractor management

Assist with recruitment processes and candidate evaluations

Coordinate PTO, OT, and holiday coverage planning

Ensure onboarding consistency across operational teams

Support employee engagement initiatives and operational meetings

Team Building & Scaling

Build new content production teams based on business needs

Develop hiring workflows, SOPs, and onboarding systems

Scale existing teams while maintaining operational quality

Design efficient and flexible team structures

Anticipate operational requirements for future projects

Cross-Functional Coordination

Coordinate with Product, Engineering, Support, and Content teams

Align operational priorities with release schedules

Share performance insights and operational improvements

Identify workflow optimization opportunities across teams

Strategic Initiatives & Process Improvement

Lead operational improvement initiatives

Implement automation and AI-driven workflow enhancements

Improve systems and processes for scalability

Reduce repetitive manual operational tasks

Operational Excellence

Create and maintain SOPs, training materials, and documentation

Implement tools to improve team productivity

Conduct regular team health and engagement reviews

Analyze operational bottlenecks and implement improvements

Ensure operational documentation remains updated

Required Qualifications

2+ years of operations management experience

Minimum 2 years managing offshore or remote teams directly

Experience managing Philippines or Southeast Asia-based teams

Proven experience building teams and operational workflows

Strong recruiting and people management skills

Ability to manage multiple workstreams simultaneously

Data-driven and analytical mindset

Experience using AI tools for operational efficiency

Excellent written and verbal English communication skills

Ability to work across multiple time zones

Preferred Qualifications

Experience in gaming operations, QA, or content production

Startup or high-growth company experience

Experience building remote team culture

Understanding of high-volume content workflows

Core Competencies

Proactive ownership and accountability

Strong leadership and coaching skills

Fast execution and operational agility

Process-oriented thinking

Continuous improvement mindset

Strong collaboration and communication abilities

Benefits

Fully remote work opportunity

Flexible work environment

Growth opportunities in a global gaming-focused platform

Opportunity to lead and scale international teams