Quality Assurance / Quality Control (QA/QC) Lead

Quality Management System (QMS)

• Develop, implement, maintain, and continuously improve the Quality Management System.
• Review, approve, and update Quality Control Plans, Procedures, Work Instructions, and Inspection Test Plans (ITPs).
• Ensure compliance with ISO standards, customer requirements, industry regulations, and company policies.
• Establish quality objectives and monitor departmental performance against targets.

Quality Control & Assurance

• Ensure proper inspection and testing activities throughout production and workshop operations.
• Monitor product quality and process compliance to meet customer specifications.
• Ensure timely identification, reporting, and resolution of non-conformities.
• Conduct root cause analysis and implement corrective and preventive actions (CAPA).
• Develop process maps and quality workflows for new products and services.

Operational Excellence

• Improve operational efficiency by reducing inspection delays, idle time, and process bottlenecks.
• Recommend and implement process improvements to increase productivity and quality performance.
• Develop quality risk assessment plans and mitigation strategies.
• Ensure adherence to project schedules, quality standards, and contractual requirements.

Team Leadership & People Management

• Lead, coach, mentor, and develop QA/QC personnel.
• Conduct theoretical and practical quality training programs.
• Build competency matrices and succession plans for team members.
• Allocate resources effectively to meet operational requirements.
• Conduct annual performance reviews and employee development plans.

Audits & Certifications

• Manage internal, external, customer, and third-party audits.
• Liaise with certification bodies, inspectors, regulatory agencies, and clients.
• Obtain and maintain required certifications, accreditations, and approvals.
• Ensure audit findings are addressed through corrective action plans.

Customer & Stakeholder Management

• Act as the primary quality representative with customers and external stakeholders.
• Participate in customer meetings, inspections, and quality reviews.
• Ensure customer complaints are investigated and resolved effectively.
• Promote a strong customer-focused culture across the organization.

Health, Safety & Environment (HSE)

• Ensure compliance with all HSE procedures and company safety policies.
• Participate in incident investigations and corrective action implementation.
• Promote safe work practices throughout workshop operations.
• Support HSE initiatives and continuous safety improvements.

Documentation & Reporting

• Maintain proper control and management of quality documentation.
• Prepare monthly quality reports and management review presentations.
• Organize Monthly Quality Meetings and Annual Quality Management Review Meetings.
• Monitor quality KPIs and provide recommendations for improvement.

Key Performance Indicators (KPIs)

Financial

• Achievement of annual quality budget targets
• Reduction in quality-related costs
• Increased operational efficiency and profitability

Customer

• Customer satisfaction levels
• On-time project completion
• Reduction in customer complaints and quality issues

Process & Quality

• Successful audit outcomes
• Number of non-conformities identified and resolved
• Process improvement initiatives implemented
• Accreditation and certification compliance

People

• Employee training completion rates
• Team competency development
• Succession planning effectiveness

Safety

• Zero Lost Time Incidents (LTI)
• Near Miss Reporting
• Road Traffic Accident (RTA) Monitoring
• Safety Observation and Stop Card Participation