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International Outbound Sales Specialist
International Outbound Sales Specialist
22
Chandigarh
Job Views:
Created Date: 2026-06-23
End Date: 2026-08-21
Experience: 5 - 6 years
Salary: 100000
Industry: Others
Openings: 1
Primary Responsibilities :
Outbound Sales & Lead Generation
- Handle outbound sales calls targeting customers in the Australian market.
- Generate qualified leads and convert prospects into customers.
- Promote and sell insurance-related products and services.
- Identify customer needs and recommend suitable solutions.
- Maintain a healthy sales pipeline and follow up on potential leads.
Customer Relationship Management
- Build and maintain strong relationships with customers.
- Understand customer requirements and provide personalized solutions.
- Ensure high levels of customer satisfaction throughout the sales process.
- Handle customer objections professionally and effectively.
Sales Target Achievement
- Achieve and exceed monthly, quarterly, and annual sales targets.
- Consistently meet KPIs related to calls, conversions, revenue, and customer acquisition.
- Monitor individual performance metrics and take corrective actions when required.
- Drive revenue growth through effective sales strategies and customer engagement.
CRM & Documentation
- Maintain accurate customer records and sales activities in CRM systems.
- Update lead status, customer interactions, and sales outcomes regularly.
- Ensure proper documentation of all customer communications and transactions.
- Prepare sales reports and performance updates as required.
Compliance & Quality Standards
- Follow approved sales scripts, company policies, and compliance guidelines.
- Ensure all sales activities comply with Australian market regulations and company standards.
- Maintain quality standards during customer interactions and sales processes.
- Adhere to data privacy and confidentiality requirements.
Cross-Functional Coordination
- Coordinate with onboarding, operations, and customer support teams.
- Ensure smooth customer onboarding and post-sales experience.
- Work closely with management to improve sales processes and performance.
- Share market feedback and customer insights with internal stakeholders.
Market & Product Knowledge
- Stay updated on insurance products, industry trends, and competitor offerings.
- Understand Australian market dynamics and customer behavior.
- Continuously improve product knowledge and sales techniques.
- Participate in product training and skill development programs.
Experience Requirements:
Educational Qualification
- Bachelor's Degree in Business, Marketing, Commerce, Management, or related field.
- Equivalent experience in International Sales may also be considered.
Experience
- Minimum 5+ years of experience in International Outbound Sales.
- Prior experience working with the Australian market is mandatory.
- Experience in the Insurance industry is highly preferred.
- Proven track record of achieving and exceeding sales targets.
Technical Skills
- Experience using CRM platforms and sales tracking systems.
- Strong knowledge of outbound sales processes and lead generation techniques.
- Familiarity with sales reporting and pipeline management tools.
- Basic proficiency in MS Excel, Word, and email communication tools.
Sales Competencies
- Lead Generation & Prospecting
- Consultative Selling
- Objection Handling
- Negotiation Skills
- Closing Techniques
- Customer Relationship Management
- Pipeline Management
- Revenue Generation
Soft Skills
- Excellent verbal communication skills.
- Strong interpersonal and relationship-building abilities.
- Persuasive and confident personality.
- Strong listening and problem-solving skills.
- Self-motivated and target-oriented mindset.
- Ability to work independently and within a team.
- Professional attitude and strong work ethics.
- Time management and multitasking abilities.
Preferred Candidate Profile
- Experience in Australian Insurance Sales campaigns.
- Strong understanding of Australian customer behavior and sales practices.
- Experience handling high-volume outbound calling environments.
- Ability to work in early morning shifts (6:00 AM – 2:00 PM).
- Proven success in international BPO, insurance, or financial services sales.
Key Performance Indicators (KPIs)
- Monthly Sales Revenue Achievement
- Lead-to-Customer Conversion Rate
- Call Productivity & Contact Rate
- Customer Acquisition Numbers
- Sales Target Achievement Percentage
- CRM Data Accuracy
- Customer Satisfaction Scores
- Policy/Service Sales Volume
- Quality Compliance Score
- Retention and Repeat Business Rate